Support
Questions, bug reports and account requests — we answer within two business days.
Contact us
Email: info@monairo.app
Privacy and data requests: info@monairo.app
Include your device (iPhone or Android), the app version from Account › About, and what you were doing when the problem happened. Never send passwords or bank credentials — we never ask for them.
Common questions
How do I cancel my subscription?
Subscriptions are billed by the store, not by us. On iPhone open the Settings app, tap your name, then Subscriptions, and cancel Monairo there. On Android open the Play Store, tap your profile picture, then Payments & subscriptions. Cancelling stops the renewal; Pro stays active until the end of the period you paid for.
I paid but the app still shows the free plan.
Open Account › Monairo Pro and tap Restore purchases. Make sure you are signed in with the same Apple ID or Google account that made the purchase. If it still does not unlock, email us the store receipt and we will fix it manually.
My partner joined but is still on the free plan.
A partner inherits Pro from a yearly plan (Duo or Family). If the household owner pays monthly, the ledger is still shared but the partner keeps their own plan — they are offered 10% off monthly instead. Ask the partner to restart the app once the owner's plan changes.
How do I delete my account and my data?
In the app, open Account, scroll to the bottom and tap Delete account. This queues a server-side deletion and signs you out. If you own a shared household you may need to transfer ownership first. You can also email us and we will action it.
Bank sync is missing transactions.
Monairo connects through Plaid (US) and TrueLayer (UK and EU). Banks deliver transactions on their own schedule, so a purchase can take up to a day to appear. Re-authorise the connection in Account › Banks if it has expired — most banks require re-consent every 90 days. Nothing you logged by hand is ever removed when bank data arrives; matching rows are merged, not deleted.
Can I use Monairo without a bank connection?
Yes. Voice, keypad and receipt capture all work on their own, offline included. Entries queue on the device with no signal and sync as soon as you are back online.
Where is my data stored?
In the EU. Bank tokens and AI keys never reach your phone, and each household's data is isolated at the database. See the Privacy Policy for the detail.
Still stuck?
Email info@monairo.app — a person reads every message. See also the Monairo blog, the Privacy Policy and the Impressum.