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Help finding Monairo for iPhone

For help finding the official iPhone listing in your country, email info@monairo.app. Include your App Store country and iPhone model so we can point you to the right information. For Android, use Monairo's official Google Play listing.

Common questions

Is Monairo free?

You can download Monairo and try expense capture on the free plan, which allows three entries a day. Budgets, analytics, goals, partner sharing and bank sync need a subscription: Solo (monthly, one person), Duo (yearly, you and one partner) or Family (yearly, up to four people). Prices are shown in the App Store or Google Play for your country.

Is there a free trial?

Yes. Solo, Duo and Family all start with a 3-month free trial when the App Store or Google Play offers it to your account (usually first-time subscribers); the plans screen shows it only if you are eligible, along with the price it turns into. Your store needs a payment method to start a trial, and it renews automatically at your plan’s price unless you cancel at least 24 hours before it ends.

Do I need an account?

No. Monairo starts as a guest on your phone, so you can log your first expense right away. To keep your history on another device, open Account and tap Add account to sync; we email you a sign-in link and everything you added as a guest stays yours.

How do I cancel my subscription?

Subscriptions are billed by the store, not by us. On iPhone open the Settings app, tap your name, then Subscriptions, and cancel Monairo there. On Android open the Play Store, tap your profile picture, then Payments & subscriptions. Cancelling stops the renewal; Pro stays active until the end of the period you paid for. If you are on the 3-month free trial, cancel at least 24 hours before it ends or it renews at your plan’s regular price.

How do I get a refund?

Refunds are handled by the store that billed you. On iPhone, request one from Apple at reportaproblem.apple.com; we cannot refund App Store purchases ourselves. On Android, request it from your Google Play order history. If Google refers you to us, email info@monairo.app with your order number.

I paid but the app still shows the free plan.

Open Account, tap Upgrade, then tap Restore purchases. Make sure you are signed in with the same Apple ID or Google account that made the purchase. If it still does not unlock, email us the store receipt and we will fix it manually.

My partner joined but is still on the free plan.

A partner inherits Pro from a yearly plan (Duo or Family). If the household owner pays monthly, the ledger is still shared but the partner keeps their own plan. Check the plan shown in Account, and ask the partner to restart the app once the owner's plan changes.

How do I delete my account and my data?

In the app, open Account, scroll to the bottom and tap Delete account. This queues a server-side deletion and signs you out. If you own a shared household you may need to transfer ownership first. You can also email us and we will action it.

Bank sync is missing transactions.

Monairo uses TrueLayer for supported UK and EU institutions in eligible GBP/EUR households. There is no active US bank sync; other setups can import OFX or CSV statements or record purchases manually. Availability and delivery times depend on your institution and account. If the bank asks you to reconnect, open Account › Bank sync and tap Reconnect. Original ledger records are retained and likely duplicate entries can be reviewed; this does not guarantee that a provider delivers every transaction. See how to review duplicate bank transactions.

Can I use Monairo without a bank connection?

Yes. You can record expenses without linking a bank. After setup, manual entries can be saved on the device for later synchronization. Speech recognition depends on your device, language and speech service and may need a connection. Bank updates and live partner updates need connectivity. Read the voice capture guide and data-processing explanation for these limits.

Where is my data stored?

The account and ledger database is hosted in the EU (Ireland), with household data isolated at the database. Voice transcripts and receipts are parsed on-device first. On Pro, capture that needs more help, receipt scans, Ask Ledger, coaching, Siri text and unresolved merchant names can use Mistral AI through its EU endpoint. Free-plan data is not sent to Mistral, and Mistral does not train on this data. See the Privacy Policy for processing details and speech-service limits.

Still stuck?

Email info@monairo.app — a person reads every message. See also the Monairo blog, the Privacy Policy and the Impressum.